
From learning to work
Turn development goals into work assignments
Define the goal through the work the participant is expected to do and the result it should support. Drawing on GCAP know-how, hiring knowledge from major global companies and management experience, consultants help clarify the issue, support workplace practice and review what happens.
Move a discussion towards an agreed next action
Rather than aiming only for fluent English, identify whose decision a real meeting needs to move forward, and what that decision is.
01Choose a real work situation
Start with a task the participant owns, such as a regular meeting with an overseas operation. Clarify the people involved, the agenda, the decision needed and the information available.
02Define observable actions
Ask about the other person’s concerns, present options and evidence, and confirm responsibilities and deadlines. Choose the behaviours to practise in the context of the work.
03Practise, then apply it at work
Rehearse the conversation and refine the approach with feedback. Try it in a real meeting and record the response and what was agreed.
04Review and choose the next change
Look beyond whether the participant spoke fluently: could the other person make a decision, and what questions remained? Compare the participant’s and manager’s observations and choose one action to change.
Case Study · Practise at work, then reflect
An illustrative scenario: a participant can explain a proposal in English, but the meeting does not lead to agreement. This shows an approach to development; it is not a reported client outcome.
- Response observed
- The other person was more concerned about who would run the operation after implementation than about price.
- Action to change next time
- Before presenting the proposal, ask who will own the operation and what conditions are needed for a decision.
- Evidence to review
- Record whether the conditions needed for the next discussion were confirmed in the other person’s own words.
- When to rethink the approach
- If those conditions remain unclear, review the order of questions and the participant’s knowledge of the work, rather than simply adding more vocabulary practice.